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customer service

Marketing
17th February 20230Comments

£125 for a snowdrop

We went to a snowdrop exhibition last weekend. It was at Michael Heseltine’s house and he collects them. They have over 900 varieties. I like a snowdrop as much as the next...

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Business Development
22nd June 20204Comments

Five reasons you need to focus on self pay patients no matter what speciality you are in

Whatever speciality you are in, you should think of your practice as catering for self-pay patients.

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coaching
Business Development
29th July 20190Comments

Why Doctors Need A Coach

It was only after opening my own clinic when I started running my practice more like a business , that I realised the importance of coaching and mentoring. I joined a...

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take a deposit
Business Development
26th March 20190Comments

Why You Should Take A Deposit

I take a deposit from patients to secure the booking. I used to be against this because if felt a bit ‘hard sell’ but I actually think that patients feel reassured...

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7 Yeses
Customer service
16th December 20180Comments

7 Yeses To Make A Good First Impression

It is not enough to be technically proficient. You need to demonstrate to patients how good your practice is by giving good customer service.

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Business Development
9th May 20180Comments

Can You Afford Not To Take On More Staff?

I’ve got a few members of staff here at the Clinic. I’ve got a PA, a clinic manager, a front of house manager, a nurse and an IT guy. We are having a bit of a...

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out of the hole
Business Development
15th April 20180Comments

How I Got Out Of The Hole

Over the last few years, I have gone from doing OK, to doing really badly and now I am doing better than ever. I have been in a really bad place and maybe I was naive, but I...

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Marketing is good medical practice
Reviews
12th March 20180Comments

How To Maintain Your Reputation

I was giving a talk at the Royal Society of Medicine last month about how good marketing is all about building relationships and giving good service to patients, which at the...

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Business Development
15th October 20170Comments

You Drive For Show, But You Putt For Dough

I have just been to the 2017 BAAPS Conference (British Association of Aesthetic Plastic Surgeons) held at Kensington Olympia every year. I was lucky enough to be on the...

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