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customer service

Business Development
7th August 20170Comments

Buyer’s Remorse

We are looking at revamping our website and have taken on a new web design agency. It is quite a big investment and we interviewed a few before making a decision. Now that we...

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Owning your brand
2nd May 20170Comments

Does Your Name Matter?

Should I call myself Birmingham Plastic Surgery or Staiano Plastic Surgery? This is a question that I thought long and hard about before I set up my own company...

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Owning your brand
27th January 20170Comments

Maybe Independent Private Practice Is Not For You

Many doctors do not have an online presence. For some this is because they are very busy, and certainly with an NHS practice, there is no need to promote your services as...

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Customer service
18th January 20170Comments

Hospitals can learn from Disney

I visited a friend of mine recently in a local private hospital close to where I work (I do not practice in this hospital).  She had just had an operation and I saw her on the...

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