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complaints

Marketing is good medical practice
Reviews
12th March 20180Comments

How To Maintain Your Reputation

I was giving a talk at the Royal Society of Medicine last month about how good marketing is all about building relationships and giving good service to patients, which at the...

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Owning your brand
27th January 20170Comments

Maybe Independent Private Practice Is Not For You

Many doctors do not have an online presence. For some this is because they are very busy, and certainly with an NHS practice, there is no need to promote your services as...

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Customer service
18th January 20170Comments

Hospitals can learn from Disney

I visited a friend of mine recently in a local private hospital close to where I work (I do not practice in this hospital).  She had just had an operation and I saw her on the...

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